Data Protection

Privacy Policy 918ki — Your Information Is Safe With Us

Your privacy is 918ki's top priority. This document explains in detail how we collect, use, store, and protect your personal information when you use our platform. We are committed to keeping your data safe and secure at all times.

Updated: 1 January 2026
Our Commitment
  • 256-bit SSL Encryption
  • No sale of data to third parties
  • Data access and erasure rights
  • Malaysia PDPA Compliance
  • 24/7 security monitoring
  • Strict internal access controls
918ki's Six Core Data Security Pillars

We don't just make promises — 918ki's multi-layered security system ensures every piece of your information is protected from every angle.

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End-to-End Encryption

All data transmitted between your device and 918ki's servers is protected with 256-bit SSL/TLS encryption. No one can intercept or read your information in transit — including 918ki itself.

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Certified Secure Servers

Your data is stored in certified data centres with multi-layered physical and digital protection. Our systems undergo independent security audits on a regular basis to ensure no exploitable vulnerabilities exist.

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24/7 Real-Time Monitoring

The 918ki security team monitors account and system activity continuously, around the clock. Any suspicious activity is identified and addressed immediately before it can affect your account.

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No Personal Data Sales

918ki has never and will never sell, rent or exchange your personal information to any third party for marketing purposes. Your data belongs to you — it is not our business commodity.

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Full Control in Your Hands

You have the right to access, correct or request the deletion of your personal data at any time. Your request will be processed within 14 working days through the official 918ki support channel.

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Malaysia PDPA Compliance

918ki operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing procedures are designed to meet the highest data protection legal standards.

Note: This Privacy Policy forms part of your agreement with 918ki and should be read together with Terms and Conditions us. By using the 918ki platform, you agree to the way we process your personal data as described in this policy.

1. Introduction

918ki (hereinafter referred to as "we", "the platform" or "918ki") takes seriously our responsibility to protect the personal data of every user. This Privacy Policy outlines our practices regarding the collection, use, disclosure and protection of your personal information when you use the 918ki platform via our website at 918ki.onl or our official mobile app.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices for online user privacy protection. This policy applies to all registered users and visitors of the 918ki platform.

If you have any questions about how we handle your personal data after reading this policy, please contact our privacy team through the support channels available on the platform.

2. Personal Data We Collect

918ki collects various types of information for the purposes stated in this policy. The following are the categories of data we collect along with their sources:

Data Categories Sample Information Resources
Identification Information Full name, IC/passport number, date of birth Registration & KYC
Contact Information Phone number, email address, residential address Account registration
Financial Information Bank account number, bank name, transaction records Deposits & withdrawals
Usage Data Game history, betting records, account activity Platform usage
Technical Data IP address, device type, browser, operating system Collected automatically upon access
Document Data IC photo, proof of address, bank statement KYC Process

We only collect data that is strictly necessary for legitimate purposes. We do not collect sensitive information such as biometric data, medical records, or your political views.

You have the right to know exactly what data we hold about you. Contact our support team to receive a full personal data report within 14 working days.

3. Purpose of Data Collection & Processing

918ki uses the information collected for the following legitimate and transparent purposes:

  • Account management: Creates, verifies, and maintains your account so you can use all platform features smoothly.
  • Transaction processing: Processes deposits and withdrawals accurately and securely through your chosen payment method.
  • KYC verification: Fulfils the legal requirement to verify user identity in order to prevent fraud and money laundering.
  • Customer support: Provides effective assistance when you contact our support team.
  • Platform security: Detects and prevents fraudulent activity, bot usage, or platform abuse.
  • Legal compliance: Meets reporting and compliance obligations to the relevant authorities when required by law.
  • Service improvement: Analyses aggregate usage data (without identifying individuals) to improve the user experience.
  • Promotional communications: Sends you information about offers and promotions — only with your consent, and you may unsubscribe at any time.

We will not process your data for any purpose beyond those stated above without obtaining your consent first.

4. Data Sharing & Disclosure

918ki does not sell, rent or trade your personal information to any third party for marketing purposes. However, there are limited situations where we may need to share your data with certain parties:

  • Payment provider: Required transaction details are shared with DuitNow, FPX, TNG eWallet, Boost, and GrabPay providers to process your deposits and withdrawals.
  • KYC service provider: Identity verification documents are shared with our certified KYC partners, who are bound by strict confidentiality agreements.
  • Game provider: Minimum technical data required for smooth gaming sessions is shared with game software providers integrated with our platform.
  • Legal authority: We will disclose the necessary information when directed by a court, regulatory body, or relevant law enforcement agency.
  • Independent auditors: Appointed auditors may access data required for audit and compliance purposes, subject to confidentiality agreements.

All third-party partners who receive your data from 918ki are bound by strict data protection agreements and are only permitted to use that data for the stated purposes. We ensure that the same high data protection standards are upheld by all our partners.

5. Data Security Measures

918ki invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational measures we employ include:

  • 256-bit SSL/TLS Encryption: All data communications between your browser or app and 918ki's servers are encrypted using the highest industry-standard encryption protocols.
  • Encrypted database: Sensitive data such as banking information and KYC documents are stored in encrypted form on our servers — never in plain text.
  • Role-based access control: Only specifically authorised 918ki staff may access user data, and all such access is logged and monitored.
  • Two-factor authentication (2FA): Our internal administration system is protected with 2FA — unauthorized individuals cannot access the system even if they know the password.
  • Periodic security auditing: Independent security auditors conduct regular penetration testing and vulnerability assessments.
  • Incident response plan: 918ki maintains a clear incident response procedure — in the event of a data breach, you will be notified within 72 hours.

While we take all reasonable measures, no system is 100% secure. You also play an important role in protecting your account by using a strong password and never sharing your login credentials with anyone.

6. Cookies & Tracking Technologies

918ki uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
  • Performance cookies: Collects anonymous information about how users interact with the platform for improvement purposes — for example, the most frequently visited pages.
  • Functional cookies: Saves your preferences such as language, display settings, and recent game history so you don't need to reset them every time you log in.
  • Analytics cookies: Helps us understand aggregate usage patterns to improve platform design and content. This data does not identify you personally.

You can manage cookie settings through your internet browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

918ki does not use third-party cookies for advertising or cross-site tracking purposes. Our analytics cookies are processed internally and data is not shared with external advertising platforms.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 918ki:

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Right of Access

You have the right to request a copy of all personal data we hold about you. Requests are processed within 14 working days.

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Right to Rectification

If your data is inaccurate or outdated, you have the right to request a correction and we will update our records promptly.

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Right to Erasure

You may request the deletion of your personal data, subject to legal retention obligations we are required to comply with.

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Right to Object

You have the right to object to the processing of your data for specific purposes such as direct marketing at any time.

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Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

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Right to Restrict Processing

In certain circumstances, you may request that we restrict the way we process your personal data.

To exercise any of the above rights, please contact our privacy team via live chat or the official 918ki support email. We will process your request within the timeframe required by law.

8. Data Retention Period

918ki retains your personal data for the period necessary to fulfil the purpose of its collection and to meet legal requirements. Our data retention guidelines are as follows:

  • Active account data: Retained for the duration your account is active and up to 7 years after account closure for financial compliance and audit purposes.
  • Transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and financial legal requirements.
  • KYC Documents: Retained for 6 years after the business relationship ends to meet anti-money laundering requirements.
  • Support communication logs: Retained for 2 years for customer service reference.
  • Technical data and server logs: Retained for 90 days for security and technical troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-recognised methods.

9. Protection of Minors

918ki is a platform dedicated to adult users aged 18 and above. We do not knowingly collect, process or store personal data of individuals under the age of 18.

If we suspect that information has been provided by someone under the age of 18, the account in question will be suspended immediately and any collected data will be deleted within a reasonable timeframe once the investigation is complete.

If you are a parent or guardian who believes your underage child has registered an account at 918ki, please contact us immediately via customer support. We will investigate and take appropriate action within 24 hours.

10. Privacy Policy Amendments

918ki reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or business operations. Any amendments will be published on this page with an updated effective date.

For significant amendments, we will notify you via an in-platform notification or an email to your registered address. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the 918ki platform after any amendments to the Privacy Policy take effect constitutes your acceptance of the revised terms. If you do not agree with the changes, please close your account and stop using the platform.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how 918ki handles your personal data, our privacy team is ready to help. We are committed to addressing all privacy enquiries transparently and within the stipulated timeframe.

You can reach us via:

  • Live Chat: Available 24 hours a day, 7 days a week via the 918ki platform.
  • Email: [email protected] — response within 2 business days.
  • General support: [email protected] — for general enquiries related to accounts and privacy.

When contacting us regarding privacy matters, please provide your registered username or email along with the details of your request so we can process your inquiry more quickly and accurately.

918ki takes every privacy complaint seriously. All complaints will be thoroughly investigated and a written response will be provided to you. If you are not satisfied with our response, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC).

Play with Peace of Mind & Security

Your Data Is Protected — Stay Focused on Your Wins

With our high-standard data protection system, you can play on 918ki with full confidence. Register today and enjoy a safe, fair and enjoyable gaming experience.

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